Large chain fitness center customer service representative

<p>Main responsibilities</p><ul><li>Answer customer inquiries through phone, email or instant messaging, providing product or service information.</li><li>Handling customer complaints, quickly and effectively solving problems, and ensuring customer satisfaction.</li><li>Record customer interaction details, update customer database, and ensure information accuracy.</li><li>Assist with handling orders, returns or exchanges, etc. related matters.</li><li>Work with internal teams to ensure customer needs are properly addressed.</li><li>Participate in customer satisfaction surveys and service improvement plans.</li><li>Promote company products or services, and promote sales opportunities.</li></ul><p>Job Requirements</p><ul><li>Applicants with secondary five education or above, those with customer service or relevant work experience are preferred.</li><li>Excellent communication and interpersonal skills, with patience and empathy.</li><li>Able to speak fluent Cantonese, understand Mandarin and English is preferred.</li><li>Familiar with basic computer operations and customer relationship management (CRM) systems.</li><li>Have the ability to solve problems and remain calm and professional under pressure.</li><li>Active and proactive, attention to details, and good team spirit.</li><li>Able to adapt to shift work (applicable to certain positions).</li></ul><p>We provide</p><ul><li>Competitive salary and benefits, including medical insurance and annual leave.</li><li>Comprehensive on-the-job training and career development opportunities. </li><li>A friendly and supportive work environment.</li><li>Performance bonus and employee discounts (depending on company policy).</li><li>Flexible working hours</li></ul>