Front Desk Receptionist

Job Responsibilities:

Check-in/check-out, query and response, telephone reception, reservation record, bill settlement, coordinate customer service staff and concierge requirements

Job Responsibilities:

• Responsible for guest check-in and check-out procedures, ensuring accurate, efficient and hotel service standards.

• Answer incoming calls and respond immediately to guest inquiries, providing housekeeping, facilities, surrounding transportation, and local information, etc. Professional assistance.

• Manage and update room reservation records, coordinate front-end systems with back-end data synchronization, and maintain reservation data integrity and timeliness.

• Handle various types of bill settlement matters, including cash, credit cards and electronic payment methods, and strictly follow financial operating procedures.

• As a communication hub for guests and internal teams, coordinate with the concierge, housekeeping and customer service staff to properly implement special requests and temporary arrangements.

Requirements:

• Fluent in Cantonese communication, with clear expression and active listening abilities; understanding Mandarin or English is an added bonus.

• No academic qualifications and work experience restrictions, fresh graduates and job seekers are welcome to apply; those with a background in the service industry will be given priority.

• Have basic computer skills, familiar with Microsoft Office and commonly used hotel management systems (PMS) operators are especially good.

• Appearance is clean and attitude is friendly, able to maintain calm, patience and high sense of responsibility during peak traffic periods.

• Must hold a valid Hong Kong work visa, including but not limited to Hong Kong permanent residency, High Talent Pass, Outstanding Talent Pass, IANG, Dependent visa or other valid work permit.

Benefits:

• Enjoy 13 months of salary and annual bonuses, based on the company's operating performance and individual performance.

• Flexible work schedule, tailored to actual shift needs, balancing work and life.

• Enjoy 14 paid annual leave days and additional public holidays and sick leave as per the Employment Ordinance.

• Provide transportation allowance to ease commuting burden.

• Comprehensive insurance plan covers medical, hospitalization, and accident protection; employees can also enjoy recreational and sports facilities cooperated by the company.