East Rail Line Station Counter Senior Service Officer (fixed early shift or fixed night shift)

<p><strong>Senior Service Officer at the East Rail Line station counter<br>(No need for shift work; fixed early shift or fixed night shift)</strong></p><p><strong>Applicants must submit a personal resume CV, contact number</strong></p><p><strong></strong></p><p><strong>After entry, you must complete the entire training course (6 to 7 days)</strong><br><strong>Successful completion of the training course will result in a stipend ($500 per day)</strong><br><br><strong>Working location:</strong></p><p><strong>Convention and Exhibition Station / Hong Kong Red Station / Mong Kok East Station / Kowloon Tong Station / Fire Carbon Station / University Station / Racecourse Station / Tseung Kwan O Station / Tai Wo Station / Fanling Station / Shui Tak Station / Lo Wu Station / Sheung Shui Station<br></strong><br><strong>Working hours:</strong><br><strong>Fixed early shift Work hours: 05:30 - 15:30</strong><br><strong>Fixed night shift Work hours: 15:30 - 25:30 (night shift may have overtime, depending on the time the station closes)</strong></p><p><strong>Working 10 hours a day</strong></p><p><strong>Working 6 days a week</strong></p><p><strong>Monthly salary: $ 26,840 (including performance bonus of $1,500)</strong></p><p><strong> (Monthly attendance bonus must be paid if there are no absences or unjustified absences and if the employee's performance is good)</strong></p><p><strong>（↑↑ above positions may have overtime if necessary, the company will calculate overtime pay based on actual overtime hours at a rate of $88 per hour↑↑）</strong><br><br><strong>Entry Requirements:</strong><br><strong>Legally employed in Hong Kong<br>Must have secondary school qualifications equivalent to or above the Hong Kong School Entrance Examination / Diploma Examination</strong><br><strong>Able to communicate fluently in Cantonese, English, and Mandarin</strong><br><strong>Able to write and read Chinese, able to write and read English</strong><br><strong>Excellent customer service and communication skills, providing the highest quality of customer service</strong><br><strong>Understand basic computer operations in Chinese and English</strong></p><p><strong>Job Responsibilities:</strong><br><strong>Assist the supervisor in monthly employee shift scheduling; report to the supervisor and supervise the performance of subordinates;</strong><br><strong>Assist or replace subordinates at the station customer service center (ticketing/Value-added Octopus card/checkout, settlement/answering passenger inquiries)</strong></p><p><strong>Work experience:</strong><br><strong>2-3 years or more of customer service experience; cash register work experience is preferred; able to handle customer service center work independently</strong><br><br><strong>Application instructions:<br>Job seekers can email their resume to<u>info2@iws.com.hk</u></strong></p>