Online customer service
性博士·Others
Job Responsibilities
- At the office in Kowloon, we handle customer order-related matters from 8:00 am to 5:00 pm daily
- Through online platforms, respond to customer inquiries in real time, provide clear and accurate information and solutions
- Assist in completing the post-purchase service process, including handling returns and exchanges, tracking order status, and coordinating problems
- Accurately record customer interaction content to ensure complete service records and comply with internal business procedures
- Coordinate with the team's operational rhythm and independently complete daily customer service tasks without excessive supervision
Work requirements
- Have at least one year of experience in customer service or related support positions
- Proficient in operating computer systems, with good Chinese typing speed and accuracy
- Responsibility and autonomy, able to complete assigned tasks within the specified time limit
- Happy to learn new knowledge, and can quickly master product information and service processes
Benefits
- Monthly salary of $20,000 or more
- Year-end discretionary payment of bonuses
- Provide on-the-job training to help employees enhance their professional skills
- Have good promotion space, young and lively team atmosphere
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Client Support
Client Acquisition
Written Communication
Mandarin
Cantonese
English
SINGDR 性博士
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