Responsibilities: * Providing first-line application production support for the equity business, futures trading, mutual fund, virtual asset trading or operations, and being available outside office hours if needed * Managing, resolving, and ppinvestigating production system issues with system vendors and following up on cases, with a focus on equity trading and futures systems * Planning and executing internal testing for system upgrades, adhering to company standards and procedures. * Assisting in user acceptance testing and executing system deployments * Assisting in project management of application development projects * Perform health checks and maintaining system stability and availability for local and global markets. * Perform Incident and Change Management, provide the incident report to management. * Providing phone or remote support during non-office hours if required * Providing B2B application support
Requirements: * A bachelor's degree in computer science or related disciplines * At least 3 years of experience in application support, preferably in the financial industry * At least 1 years of experience in a first-line support role using Ayers/Sharp point or other OMS * Working experience in brokerage or system vendor is an added advantage. * Knowledge of equity/futures trading and settlement system functionality, operation flow, HKex, and global market connectivity (direct or indirect) * Experience in dealing with end users and system vendors, problem-solving, and troubleshooting production issues * Experience in system problem-solving skills on production issue handling and production deployment * Exposure to other skills and application infrastructure, such as SQL query, FIX, Windows, Linux, VM Ware, backup, monitoring, and reporting * Proficiency in both written and spoken English and Chinese. Conversational level of Putonghua is required.
