Sales Operations Associate

SHOPLINE is Asia’s largest smart commerce platform. With our customers in mind, we strive to deliver scalable commerce solutions to merchants of all sizes. We’re a full-featured platform with services including online store opening, O2O solution, retail POS systems, advertising placement, business strategy consultation, marketing, and more to empower merchants to succeed in omnichannel retailing and cross-border commerce.

Responsibilities

• Handle inbound leads by conducting pre-call discussions to understand their needs and requirements.

• Support the Sales Team with order processing, inventory management, and data consolidation.

• Provide administrative assistance for sales events and overall back-end operations.

• Manage stock levels, coordinate delivery schedules, and process orders by preparing purchase orders and invoices.

• Collect, organize, and analyze sales data to generate reports and assist in preparing sales presentation materials.

• Collaborate with internal teams to ensure smooth daily operations and efficient task completion.

• Maintain and update internal databases to ensure accurate and reliable information.

Required Skills and Qualifications

• Bachelor’s degree or equivalent (fresh graduates are welcome to apply).

• Experience with Salesforce, sales operations, or administration is a plus.

• Strong analytical and data visualization skills.

• Polite, responsible, and detail-oriented, with strong organisational and multitasking skills

• A proactive team player with integrity and accountability, eager to learn and grow in a high-performing environment.

• Proficient in Word, Excel, and Chinese Word Processing.

• Good command of spoken and written English and Cantonese

WHY YOU SHOULD JOIN US:

We work in a fun, collaborative open space where we encourage creativity and ideas flow freely.

You’ll be able to steer the future roadmap to improve our products, big or small, and see the results of your products reach our customers.

Get to work with flexible working hours. Our priority is on getting the job done.

Flat structure environment, you will be able to work independently and make your own choices.

We provide guidance and mentorship to polish your business skills and entrepreneurship mindset.

We are one of the standout tech startups in Hong Kong, targeting a huge opportunity in Asia.

Shopline is a part of the 500 Startups Accelerator and Incubated by Hong Kong Cyberport, giving us a massive network of advisors and resources globally.