Analyst/Officer, Corporate Account Operation

Job Purpose

To provide operational processing, account maintenance, and documentation support for existing Corporate / SME Banking customers within a digital banking operating model . The role is operations‑focused, supporting internal workflows and ensuring accuracy, control, and regulatory compliance. Customer‑facing interaction is limited, non‑sales, and procedural, restricted to mandatory in‑office verification activities only.

Key Responsibilities

1. Corporate Banking – Operations & Account Maintenance (Core Focus)

Support day‑to‑day servicing and maintenance of existing Corporate / SME Banking accounts

Process corporate banking activities including:

• Account maintenance and mandate updates

• Local and cross‑border fund transfers

• FX‑related transactions

• Time deposit placement, rollover, and uplift

Review requests and supporting documentation to ensure:

• Proper authorization and mandate compliance

• Governance, accuracy, and completeness

Perform system input, transaction processing, and operational administration accurately and timely:

• Work closely with internal stakeholders including Relationship Management, Operations, Compliance, and Back‑Office teams

• Monitor pending cases, follow up on outstanding items, and ensure proper closure

• Maintain document control, scanning, filing, and audit trail records

2. Limited In‑Office Customer Verification Support (Secondary & Low Frequency)

Handle mandatory face‑to‑face verification procedures when required by regulatory or operational needs

• Support scheduled in‑office appointments, typically one day per week

• Occasionally assist customers who visit the office without appointment for essential verification matters

• Conduct preliminary checks to ensure documentation completeness before routing cases for further processing

3. Governance, Risk & Compliance

Ensure all operational activities are conducted in full compliance with internal policies and regulatory requirements
Identify, escalate, and document exceptions or discrepancies promptly
Support audits, compliance reviews, and internal control checks as required

Requirements

Education & Experience

Diploma or Bachelor’s degree in Business Administration, Finance, Banking, or a related discipline
1–3 years of relevant banking experience, including exposure to:

• Branch operations or customer servicing functions, and/or

• Corporate / SME banking operations

• Banking operations, account maintenance, or transaction processing

• Candidates with broader operational exposure, system knowledge, or leadership capability may be considered for an Operations Manager role

Skills & Competencies

• Strong attention to detail with high documentation accuracy

• Well‑organised and able to manage multiple tasks effectively

• Sound understanding of banking operations, customer maintenance, and process controls

• Clear communication skills for internal coordination

• Comfortable working in a digital bank or non‑branch environment

• Proficient in MS Office and relevant banking systems

Why Join Us

• Strong exposure to Corporate Banking operations, without sales pressure

• Clear career progression from Senior Officer to Manager level

• Limited and structured customer interaction

• Opportunity to grow within a modern, digital‑first banking platform