Reservations Officer

Job Duties

• To handle all inquiries and deliver up-to-standard service.
• To ensure all emails are processed appropriately and promptly.
• To perform and respond for accurately processing reservations with details, follow up customer orders and ensure all bookings information are updated in system.
• To provide excellent customer service following the Academy’s standards in all emails and phone calls.
• Work closely with all internal departments for any special arrangement and request.
• To familiarize the information on the Academy’s programs and facilities.
• To receive and record the feedback from the patrons and partners.
• To prepare reports as requested.
• To perform any other duties assigned by the supervisor / Department Head.
• To work on shift and be flexible about working on weekends or public holidays.

Requirements

• Advanced Diploma holder in Hospitality Management or related discipline
• Minimum 2 years’ experience in property management of luxury residential / hotel / clubhouse
• Experience in pre-management of luxury residential / hotel / clubhouse is an advantage
• Excellent communication skills
• Fluency in both written and spoken English and Chinese