customer services officer

<div>Job Responsibilities</div> <ul> <li>Respond promptly to customer inquiries via phone, email, and live chat, ensuring a high level of service and satisfaction</li> <li>Process customer requests including account updates, service changes, order tracking, and billing adjustments with accuracy and efficiency</li> <li>Resolve complaints and escalate complex issues to appropriate departments while maintaining clear communication with customers throughout the process</li> <li>Maintain up-to-date records of customer interactions and transactions in the company’s CRM system</li> <li>Collaborate with internal teams to improve service delivery and contribute feedback based on common customer concerns</li> </ul> <br> <div>Requirements</div> <ul> <li>High school diploma or equivalent; associate or bachelor’s degree preferred in business, communications, or a related field</li> <li>Proven experience in a customer service role, preferably in retail, hospitality, or call center environments</li> <li>Strong verbal and written communication skills in English, with the ability to interact professionally with diverse customers</li> <li>Proficiency in using computers, MS Office, and customer relationship management (CRM) software</li> <li>Calm and empathetic demeanor with excellent problem-solving abilities and attention to detail</li> </ul> <br> <div>Benefits</div> <ul> <li>Competitive salary and performance-based incentives or bonuses</li> <li>Comprehensive health, dental, and vision insurance coverage for full-time employees</li> <li>Paid time off, including vacation days, sick leave, and company-recognized holidays</li> <li>Opportunities for career advancement and professional development through training programs</li> <li>Flexible work schedules and potential for remote work options depending on role and business needs</li> </ul>