Administrative Assistant

Handling customer problems, providing solutions, coordinating daily operations, recruiting interviews, and handling general administrative work.
Administrative Assistant
Job Responsibilities

• Responsible for receiving, recording and following up customer inquiries and complaints, proactively coordinating internal resources, providing specific and feasible solutions, and ensuring customer satisfaction and service quality.
• Coordinate daily operations of the department, including meeting scheduling, itinerary coordination, file archiving, office supplies management, and cross-department communication support, to maintain efficient and orderly administrative processes.
• Assist with the recruitment process, covering position requirement confirmation, applicant resume screening, interview scheduling and arrangement, interview record organization, and post-hire administrative connection (such as entry document preparation, system account application, etc.).
• Handle various types of administrative work, including writing Chinese and English letters, creating reports, inputting and verifying data, organizing and archiving contracts and certification documents, ensuring accurate content, standard format, and convenient access.
• Support the temporary administrative tasks assigned by the supervisor, such as event preparation, vendor liaison, initial review of expense receipts and internal control implementation, etc., to demonstrate proactive and responsible attitude.

Work requirements

• College degree or above, administration, business management or Relevant academic departments are preferred; those with 1 to 3 years of administrative or assistant work experience, those with customer service or recruitment support experience are especially good.
• Have excellent Chinese writing and oral expression skills, be able to respond clearly, politely and professionally to internal and external communications; basic English reading and writing abilities, able to handle simple English emails and files.
• Familiar with Microsoft Office suite of software (Word, Excel, PowerPoint, Outlook), able to proficiently use Excel for data organization and basic analysis, and with basic information system operation skills.
• Have a high sense of responsibility and attention to detail, be able to handle multiple tasks and prioritize them; and have empathy and problem-solving mindset when facing customer issues.
• Have good team spirit and confidentiality awareness, be able to strictly protect company data and personnel information, and abide by administrative regulations and workplace ethics.