JUNIOR SUPPORT SPECIALIST

Posted within 3 months

Wan Chai,Causeway Bay

Work visa required

No experience limit

Higher Diploma or Associate Degree

Salary negotiable

Full Time

9.0 hrs/day, 5 days/wk

HK $16K-17K/Month

Job Highlights

First-level technical assistance

On-call rotations for after-hours support

Higher Diploma in Information Technology

Job benefits

5-day week

Job Description

Responsibilities:

Deliver first-level technical assistance to end-users via phone, email, or in-person, resolving hardware, software, and network issues to minimize downtime.
Oversee vendor partnerships by liaising with external suppliers for procurement, repairs, and service level agreements (SLAs), including assessing vendor performance and negotiating basic terms.
Record support incidents, solutions, and user inquiries in the IT ticketing system to ensure accurate documentation and enhance knowledge sharing.
Participate in on-call rotations for after-hours support emergencies, addressing critical issues within established response times (no shift work or scheduling required).
Work alongside other IT team members to escalate complex problems and contribute to improvements in processes.

Requirements:

Higher Diploma in Information Technology, Computer Science, or a related field.
Solid understanding of application support, including troubleshooting and maintenance of business applications.
Demonstrated ability to learn rapidly and adapt to new technologies and processes.
Strong problem-solving capabilities and the ability to perform under pressure during standby support.
Excellent communication skills in Cantonese, with proficiency in English as a plus for user interactions.
Capacity to work independently and collaboratively in a dynamic environment.

Desktop Support

Technical Support

Networking

Computer Networking

Hardware

English

Cantonese

Allison Lin

Grey Anderson Limited·Principal Consultant

Active within 3 days

Company Overview

Grey Anderson Limited

Human Resources Management / Consultancy

Grey Anderson Limited is a professional recruitment consulting company specializing in information technology, sales and marketing, and general management, established in 2012. This company provides high-level professional services to meet the recruitment needs of customers and achieve business goals in a constantly changing business environment. Grey Anderson's service scope is wide, covering information technology, telecommunications, luxury goods, consumer goods, fast-moving consumer goods (FMCG), media, supply chain, healthcare, tourism, property, financial services, professional services, consulting, and public utilities, etc. It covers a large market in the Asia-Pacific region. Through professional recruitment services, Grey Anderson is committed to helping companies in various industries find the most suitable top talents to drive the continuous growth and success of their customers' companies. Grey Anderson Limited is a professional recruitment consultancy specializing in Information Technology, Sales & Marketing, and General Management, established in 2012. This company provides high-level professional services to meet client recruitment needs and achieve business objectives in the ever-changing business environment. Grey Anderson's service scope is extensive, covering industries such as Information Technology, Telecommunications, Luxury Goods, Consumer Products, Fast Moving Consumer Goods (FMCG), Media, Supply Chain, Healthcare, Tourism, Real Estate, Financial Services, Professional Services, Consulting, and Utilities across the vast market of the Asia Pacific region. Through its professional recruitment services, Grey Anderson is dedicated to finding the most suitable top talents for companies in various sectors to drive their continuous growth and success.

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