Provide first-line technical support services to employees, including remote assistance and on-site support, rapid response and resolution of user issues in hardware, software and account permissions.
Manage and maintain company AD domain accounts, email accounts, and cloud collaboration platforms (such as Microsoft 365 or Google Workspace) user settings and permissions configuration.
Write a clear and concise internal operations guide and frequently asked questions (FAQ) document, and provide basic IT tool usage training to department colleagues as needed.
Work requirements
Applicants with secondary five education or above, holding a Yip Pin Secondary School Diploma, Vocational and Technical Education Diploma (VETD), or relevant information technology certificate (such as CompTIA A+, Microsoft MD-102, HKC IT certification, etc.) will be given priority.
Having at least one year of local enterprise IT support or technical services practical experience, familiar with Windows operating system, TCP/IP network foundation, Active Directory and common office applications (Word, Excel, Outlook, Teams, etc.).
Have basic knowledge of network device operations (such as routers, switches, wireless AP settings), and be able to independently handle wired/wireless network connection abnormalities and IP conflicts common problems.
Communicate and express clearly, have strong service awareness, be patient to listen to user needs, and effectively communicate in Cantonese and written Chinese; have basic English reading and writing abilities, and be able to understand technical documents and error messages.
Benefits
Provide a competitive monthly salary, and pay out year-end bonuses based on company performance and individual performance.
Enjoy statutory public holidays, paid annual leave (10 days on first year of employment, increasing annually to a maximum of 14 days), sick leave and maternity/paternity leave, all of which are governed by the Hong Kong Employment Ordinance.
The company fully funds employees to participate in professional certification exams and continuous professional development courses related to their positions, encouraging skill enhancement and career advancement.
Provide complete work equipment, including a laptop, dual screens, and an ergonomic chair, to support hybrid office modes.
