Customer Service Assistant

MAIN SHINE DEVELOPMENT LIMITED

HK Residents Only
No experience limit
No degree required
Working day negotiable, Rotating shifts
HK $15K/Month
Job Highlights
每月基本薪金港幣$15,000元
接受在職培訓
需適應夜間輪班
Job benefits
Birthday leave
Compassionate leave
Marriage leave
Paid overtime
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Job Description
Job Responsibilities
  • Responsible for regular patrols within the property, monitoring public areas, parking lots and various facilities operating conditions, ensuring a safe, clean and orderly environment.
  • Instantly monitor closed-circuit television, fire systems, access control devices, and other property security equipment, and report and coordinate follow-up processing when abnormalities or malfunctions are detected.
  • Proactively greet and respond to inquiries, service requests, and complaints from residents and visitors, providing support with politeness, patience, and professionalism, and accurately recording and referring them to relevant departments.
  • Assist the property management team in carrying out daily affairs, including file sorting, entry and exit registration, letter distribution and temporary assigned tasks, to ensure that the service process meets the company's service standards.
  • Participate in emergency accident response (such as fire, waterlogging, power interruption, etc.), follow the established guidelines to assist in evacuation, reporting and preliminary handling, and submit a post-event incident report.

Work requirements
  • Secondary school graduation or above, with basic Chinese reading and communication skills; understanding Cantonese is a must, and those who can respond to daily conversations in Mandarin or simple English are preferred.
  • Have good service awareness and empathy, be able to calmly handle different types of customer emotions, and have basic conflict resolution and crisis awareness.
  • Healthy body, able to adapt to long hours of standing, walking and night shifts (12:00–22:00 or 13:00–23:00), working six days a week.
  • No criminal record, honest and reliable, responsible and team-oriented; those with property management, security or customer service-related experience are given priority.
  • Willing to accept on-the-job training, including fire safety, first aid knowledge, system operations and service etiquette, and to abide by the company's various rules and regulations.

Benefits
  • Monthly basic salary of HKD$15,000
  • Working location is in Quan Wan, with convenient transportation
  • Daily 10 hours work, 6 days a week
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Experienced in Customer Services
English
Cantonese
Mandarin
葉小姐
MAIN SHINE DEVELOPMENT LIMITED·德豐工業中心
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