Customer Service Director

<p> Job Responsibilities</p><ul><li><p>Responsible for answering customer consultation calls, explaining various issues related to financial products (such as transactions, product details, platform operations, etc.)</p></li><li><p>Provide instant and accurate customer support services through various channels such as email, real-time chat, etc.</p></li><li><p>Properly handle customer complaints and feedback, thoroughly record cases and follow up on resolution progress, and ensure customer satisfaction</p></li><li><p>Assist in sorting out daily customer service data, write a simple customer service daily or periodic summary report</p></li><li><p>Support various temporary assignments of the support team for administrative affairs, and improve departmental operating efficiency</p></li><li><p>Shift work according to need, including 08:00-17:00 / 10:00-20:00 / 15:00-00:00, working 5 days a week, 9 hours a day</p></li></ul><p> Work requirements</p><ul><li><p>Second 5 or above</p></li><li><p>Have good communication skills and service awareness, be polite and patient</p></li><li><p>Responsibility, clarity, ability to complete tasks independently and actively cooperate with the team</p></li><li><p>Familiar with Chinese and English input methods, able to operate general computer software (such as MS Word, Excel) fluently</p></li><li><p>Have good writing skills in Chinese and English</p></li><li><p>Fluent Cantonese, basic English and Mandarin communication skills</p></li><li><p>Applicants with one or more years of customer service-related work experience will be given priority</p></li><li><p>Applicants who can start work immediately will be given priority</p></li></ul><p> Benefits</p><ul><li><p>Basic salary is between HKD 16,000 and 20,000, depending on experience</p></li><li><p>Enjoy 17 bank holidays and 10 paid annual leave days</p></li><li><p></p></li><li><p>Provide the MPF (Mandatory Provident Fund) plan</p></li><li><p>Enjoy discretionary bonuses</p></li><li><p>Have good promotion opportunities and on-the-job training support</p></li><li><p>Office provides free drinks, snacks, and cup noodles</p></li></ul>