Jockey Club Customer Manager

Job Responsibilities:

Maintain member relationships, manage large customers, coordinate activities, and expand customer value-added services

Job Responsibilities:

• Responsible for maintaining and deepening existing member relationships, through regular communication, needs analysis and personalized services to enhance customer loyalty and satisfaction.

• Responsible for the full life cycle management of large customers, including customer file establishment, asset dynamic tracking, risk assessment, and customization of service solution design.

• Coordinate and coordinate various member activities (such as sports viewing groups, theme lectures, social gatherings, etc.), ensure smooth event flow, high-quality experience, and achieve customer interaction goals.

• Complete customer service records, activity effectiveness reports, and business data analysis on time to support team strategy optimization and performance review.

Requirements:

• Fluent Cantonese, with excellent oral expression and listening skills, able to handle communication needs from clients of different backgrounds in a professional and friendly manner.

• Highly passionate about customer service and relationship management, attention to detail, strong sense of responsibility, able to handle multiple tasks independently and maintain stable service quality.

• Have basic data organization and word processing skills, and be familiar with using Microsoft Office (especially Excel and Outlook) for daily operations and customer data management.

• Accept flexible work hours, be able to support activities at non-standard working hours (such as weekends or race days) according to their needs, and have good time management and adaptability skills.

Benefits:

• Enjoy 13 months of salary and year-end bonuses, based on individual performance and the organization's operating conditions.

• Flexible work schedule, supporting work-life balance.

• Annual 14 days of paid annual leave, plus sick leave, marriage leave, maternity/paternity leave, and other statutory and additional holidays.

• Provide transportation allowance to ease commuting burden.

• Comprehensive insurance plan that covers medical, hospitalization, and accident protection; and enjoy recreational and sports facilities under the Jockey Club (such as the fitness center, swimming pool, etc. at the Shatin Club).