IT Support Specialist

Responsibilities

• Provide helpdesk and deskside end-user IT support and troubleshooting

• Handle daily technical supports and maintenance, such as back up strategy and network security

• Handle server troubleshooting and Active Directory administration

• Responsible for networking troubleshooting

• Maintain IT asset and software licensing inventory

• Work as part of a team on infrastructure projects with hands-on implementation

• Collaborate with third-party vendors to deliver various kind of IT projects

• Handle any ad-hoc projects as instructed by supervisor

Requirements

• Higher diploma or above in Information Technology, Computer Science or related discipline

• At least 2 years’ solid experience in IT support

• Experience in M365, Exchange, Windows AD and VMware administration

• Knowledge of LAN/WAN, TCP/IP networking, DNS, VPN, AP and firewall router

• Responsible, self-motivated, good communication and interpersonal skills

• Strong in problem-solving and detail-minded

• Experience in managing servers, firewall, switch and backup

• Possess relevant IT qualifications will be a plus