Technical Support Engineer ( Roster-Based )

奧氏策略人力資源顧問公司·Human Resources Management / Consultancy

Replied to 16 talents in 7 daysFull Time

Tsim Sha Tsui

HK Residents Only

No experience limit

Higher Diploma or Associate Degree

9.0 hrs/day, Negotiable working days, Shift work required

HK $19K-27K/Month

Job Highlights

Experience in supporting enterprise applications / SaaS products / cloud services is an advantage

Willing to perform shift duties (rotating shifts including overnight & weekend)

Immediate availability is highly preferred

Job benefits

5-day week

14 days annual leave

Medical plan

Competitive pay

Job Description

Key Responsibilities

Provide first and second level technical support via phone, email, instant messenger and ticketing system
Troubleshoot and diagnose hardware, software and system related issues in a timely manner
Perform problem analysis, root cause identification and implement corrective actions
Liaise with internal teams to resolve complex technical issues
Monitor system performance and alert on potential incidents
Maintain accurate documentation of support cases, solutions and knowledge base articles
Participate in shift duty roster

Requirements

1+ years of relevant experience in technical support, helpdesk or system support role (fresh graduates with strong technical aptitude will also be considered)
Experience in supporting enterprise applications / SaaS products / cloud services is an advantage
Good problem-solving skills and customer-oriented mindset
Able to work independently
Willing to perform shift duties (rotating shifts including overnight & weekend)
Good command of written and spoken Cantonese & Mandarin
Immediate availability is highly preferred

Technical Services

System Management

Maintenance Management

Customer Relationship Management (CRM)

Bruce PANG

Austen Strategy Human Resources Consulting Co., Ltd.·HR

Online

Company Overview

Austen Strategy Human Resources Consulting Co., Ltd.

Human Resources Management / Consultancy

We are Osmium Consulting Group, a professional recruitment consulting firm headquartered in Hong Kong. Since its establishment in 2019, it has quickly become a highly trusted headhunting and human resources partner in the Asia-Pacific region. Web3 / Blockchain Information Technology (IT) Banking and financial services Whether you are looking for your next challenge or hoping to enter a more promising new field, we combine industry-depth network and precise data analysis to tailor-recommend the most suitable development platform for you. Our clients come from the most influential brands and institutions in the world. We also provide: Contractual positions Salary and HR solutions Join our talent network and take your career to the next level. We not only help you find a job, but also help you find a future worth investing in.

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