Online Customer Service (Merchandise)

Position name: Online Customer Service (Merchandise)
Job Responsibilities:

• Based on business requirements, execute market and product information collection, including manufacturer basic information, price, specifications, delivery time, customer reviews, etc., and systematically sort and file, establish a complete and easy-to-search list of products and suppliers.

• Execute daily procurement operations: Conduct multi-source bidding and basic negotiation, place orders, track delivery progress, and immediately report the execution status of each stage to ensure a smooth and seamless procurement process.

• Integrate procurement-related documents (including invoices, quotations, contracts, acceptance records, etc.), complete electronic archiving, and synchronize updating inventory management table and procurement tracking table to maintain data timeliness and accuracy.

• Assist in verifying the specifications, quantity and basic quality of the delivered goods; process simple exchange and return applications, and clarify and report promptly on abnormal situations (such as delayed delivery, damaged goods, and specifications that do not match).

• Align with team rhythm and project needs, flexibly adjust work priorities and content, support cross-functional collaboration, and ensure logistics support effectiveness meets operational goals.

Work requirements:

• Familiar with network resource search skills, good at screening, integration and classification of information; familiar with Excel or Google Sheets, table sorting and report production ability.

• Applicants with basic purchasing concepts or actual price comparison and order processing experience are preferred; those with administrative, assistant or e-commerce logistics support experience are also acceptable.

• Careful and cautious, emphasizing data accuracy and operational efficiency; Have clear oral and written communication skills, and be able to communicate daily business using Cantonese, Mandarin, and basic English.

• Must provide a stable network environment, laptop/computer equipment and a quiet work space; maintain a professional attitude and work discipline during home work.

• Must be a permanent resident of Hong Kong, able to flexibly arrange working hours between 9:30 am to 7:30 pm on Monday to Friday (actual execution is mainly based on delivery results), and able to adapt to a hybrid work mode (including remote work, office work and necessary outdoor coordination).

Benefits:

• Flexible work schedule

• Working from home

• Transportation allowance

• Banking fraud