Game Customer Service

GHOST STUDIO CO.,LIMITED

Replied to 5 talents in 7 daysFull Time
HK Residents Only
No experience limit
Bachelor
More than 8 hours/day, Working day negotiable, Rotating shifts
HK $16K-22K/Month
Job Highlights
接受应届生
英语工作语言
责任心强,多部门沟通
Job benefits
Compassionate leave
Insurance plan
Generous Annual Leave
Meal allowance
Job Description

CS (HK)

Job Responsibilities:

1. Promptly view and reply to player feedback, understand player demands, soothe player emotions and solve player problems;

2. Regularly sort through user feedback, conduct surveys and player relationship maintenance, and propose effective product optimization suggestions from the user and product perspectives, while following up on solutions;

3. Familiar with customer service processes and related tools (knowledge base, AI, etc.), efficiently search and provide solutions;

4. Other work assigned by the department.

Requirements:

1. Bachelor's degree or above, able to use English as a working language;

2. Strong sense of responsibility, strong execution ability, excellent multi-department communication and collaboration ability, and fast project progress;

3. Have basic data processing and document writing skills;

4. Accept shift work, with 2 days off per week; weekends and statutory holidays may require work.

Accept fresh graduates with no relevant experience, priority will be given to permanent residency

View more
英语 普通话
English
刘锦滢
GHOST STUDIO CO.,LIMITED·HR
Active within 3 days
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