Game Customer Service

CS (HK)

Job Responsibilities:

1. Promptly view and reply to player feedback, understand player demands, soothe player emotions and solve player problems;

2. Regularly sort through user feedback, conduct surveys and player relationship maintenance, and propose effective product optimization suggestions from the user and product perspectives, while following up on solutions;

3. Familiar with customer service processes and related tools (knowledge base, AI, etc.), efficiently search and provide solutions;

4. Other work assigned by the department.

Requirements:

1. Bachelor's degree or above, able to use English as a working language;

2. Strong sense of responsibility, strong execution ability, excellent multi-department communication and collaboration ability, and fast project progress;

3. Have basic data processing and document writing skills;

4. Accept shift work, with 2 days off per week; weekends and statutory holidays may require work.

Accept fresh graduates with no relevant experience, priority will be given to permanent residency