Provide professional, friendly and efficient customer service on-site at the Hong Kong Sha Tin Racecourse, including answering inquiries from visitors on race days and non-race days about facilities on the premises, racing information, ticket purchase, parking arrangements, etc.
Handle on-site emergencies such as guest complaints, lost and found, and emergency support coordination, etc., according to standard procedures, promptly report to the supervisor and follow up properly
Support the execution of Jockey Club promotional activities, including distribution of promotional materials, assistance in registering participants' information, and support for interactive booth operations,
Accurately record service-related data during on-duty hours (such as common query types, facility usage feedback), and regularly submit brief work reports to supervisors for reference
Work requirements
Have fluent Cantonese communication skills, able to clearly communicate with guests of different backgrounds in English and Mandarin; no language certificate is required, but you must pass the entry-level oral evaluation
Can be adjusted to fit shift arrangements, including Saturday, Sunday and public holidays on duty, with a daily working time of 9 am to 8 pm, and actual shift arrangements depending on the schedule and operational needs
No relevant industry experience or specified academic qualifications are required; fresh graduates and career changers are welcome to apply; those with large-scale event support, hotel reception, retail or public service experience are especially welcome
Benefits
Hourly rate of HKD 95 to 100, calculated based on actual working hours, competitive salary and regular reviews
Provide meal and transportation allowances to reduce daily commuting and dining expenses
Enjoy a comprehensive employee insurance plan, covering accident protection and basic medical support
Flexible work schedule, balancing personal life rhythm and family needs
Free use of designated leisure and sports facilities in the horse stable to promote employee health and wellness
Our limited company is a business dedicated to providing diversified commercial services, focusing on providing efficient, professional and reliable commercial solutions to customers.
The company's service scope covers corporate support, operations management, business coordination and comprehensive business services, and is dedicated to helping companies improve operating efficiency and expand market opportunities.
We base our work on professional teams and flexible strategies, continuously creating value for our partners and promoting sustainable development for enterprises.
