Telemarketing Executive (NP Call Centre)
Main Responsibilities:
Perform Telesales roles & responsibilities to cross-sell loan products to customers through making outbound calls and receiving inbound hotline. Deliver consistent quality services to customers and achieve sales targets.
Promote the bank’s loan products to new and existing customers with the purpose of generating business revenue to the Bank.
Provide feedbacks to Managers on the Marketing campaigns and ideas for enhancements.
Achieve the sales targets and objectives and meet service standard.
Comply all internal guidelines, legal and regulatory requirements.
Requirements:
Secondary education with minimum 1 year's working experience.
Relevant experience in sales or customer services is an advantage.
Good communication skills, aggressive and hardworking.
Ability to work under pressure and achieve sales target.
Telemarketing Executive (General Insurance Product)
Main Responsibilities:
• Conduct outbound/Inbound calling for selling insurance products to existing banking clients.
• Achieve KPIs including sales targets on ANP, no. of call made, talk time, attendance and so on according to the instructions from team manager.
• Comply all internal guidelines, legal and regulatory requirements according to script and FAQs provided and provide up to standard call quality based on those materials.
• Provide feedback to manager with respect to the success of the Telesales campaign and ideas for enhancements.
• Escalate difficult queries and non-routine case to manager.
Requirements:
• F.5 or above with 1 year working experience in Telemarketing or Telesales in insurance product and customer services
• Possess valid insurance IIQE I & II
• Excellent communication and telemarketing skills
• Aggressive and hardworking
• Ability to work under pressure and achieve sales target
Telemarketing Executive
Job Function: Customer Service - Call Center | Employment Type: Full-time | Work Location: Hong Kong Hong Kong | Salary Type: Salary negotiable | Educational Level Requirement: Secondary School Diploma | Work Experience Requirement: Less than 1 year | Language Requirement: Cantonese, English, Mandarin | Work Visa Requirement: Hong Kong permanent residents, High-end Talent Pass (High Talent Pass), Outstanding Talent Entry Program (Outstanding Talent Pass), Non-local Graduates Stay/Return to Hong Kong Employment Arrangement (IANG), Dependents Entry Visa, Other Work Permit | Working hours: 09:00 - 18:00 | Working days: Monday to Friday | Working mode: Office work
Responsible for promoting loans and general insurance products to existing and new bank customers by calling and receiving hotlines, and achieving cross-selling targets.
Actively achieve key performance indicators (KPIs), including sales performance, application processing fees (ANP), daily call volume, and call duration, etc.
Promote according to the bank's standard scripts, common questions and answers (FAQs), and compliance requirements to ensure service quality and sales processes comply with internal policies, laws, and regulatory requirements.
Provide professional and consistent service experiences to customers, accurately answer product inquiries, and report complex or non-standard cases to senior management in a timely manner.
Regularly provide actual performance feedback on market promotion activities to the supervisor and propose feasible optimization suggestions.
Strive to achieve personal and team sales targets, in line with the bank's business growth strategy.
Grade Five or above secondary school education, with at least one year of relevant sales or customer service work experience; those with loan or insurance product telemarketing experience are especially suitable.
Have excellent communication skills and telephone sales ability, be quick-witted, express yourself clearly, and be able to effectively persuade customers.
Positive and proactive, strong stress resistance, and able to maintain high efficiency in a fast-paced environment.
Familiarity with basic knowledge of banks or financial products is preferred.
Able to speak fluent Cantonese, and have good writing and communication skills in English and Mandarin.
