IT Helpdesk Hotline Support (Fresh Graduates Welcome)

Responsibilities:

• Work onsite in a call center for 5 days per week (Saturday and Sunday may required) 09:00 to 19:00, no overnight shift

• Handle incoming service requests, incidents, and problems via different communication channels such as phone, email, and instant massager

• Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues

• Monitor and maintain service quality in accordance to Service Level Agreement

• On job training would be provided

Requirements:

• Candidates with IT background and customer services experience are highly preferred

• Good communication skills in Cantonese, English and Mandarin

• Detail minded and good willingness to learn

• Knowledge inMS Windows, Office 365, Exchange Email, VDI, VPN, Zoom applications

• Hands-on experience with personal computers/laptops/mobile devices in iOS & Android platform

• Possess good experience in hardware and software troubleshooting

• Fresh graduates with relevant background and experience are welcomed

• Working Location: Kai Tak / Kwun Tong / Causeway Bay / Tsim Sha Tsui

1 year renewable secondment contract would be provided for successful applicants

We offer excellent compensation package, promotion prospects and job satisfaction. Interested parties, pleaseemailyour detailed resume with current and expected salary by click "Apply Now".

We are an Equal Opportunities Employer. Personal data collected will beused strictly in accordance with the employer's personal data policy, a copy of which will be provided upon request.Candidates who do not notified within 8 weeks after submitting your application may consider the application unsuccessful and the application will be retained up to 24 months.

Disclaimer: The above position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.

TOPPAN does not accept unsolicited referrals and/or resumes from employment businesses and/or employment agencies. Any resumes submitted in the absence of a signed agreement will become the property of TOPPAN and no fee shall be due.

For the details of Company Information, please visithttps://www.toppan-edge.com.hk