Engineering customer liaison officer
Posted within 3 months
Work visa required
1 to 3 years
No degree required
9.0 hrs/day, 6 days/wk
HK $16K-26K/Month
Job Responsibilities
- Responsible for daily communication with customers, coordinating engineering project progress, and ensuring timely delivery of various services.
- Follow up on customer technical needs and complaints, arrange internal technical team support and provide solutions.
- Organize and submit engineering service reports, meeting minutes and related documents to ensure accurate and complete information.
- Assist in arranging on-site investigation, installation and acceptance, and maintain close contact with the construction team and customer.
- Maintain customer database, regularly update project status, and enhance customer satisfaction and service quality.
Work requirements
- College degree or above, engineering, mechanics and electricity, architecture or related professional is preferred.
- Have good writing and communication skills in Chinese and English, be able to have fluent conversations in Cantonese, and those who understand Mandarin are even better.
- Familiar with basic office software operations, such as Microsoft Office (Word, Excel, PowerPoint) and email systems.
- Responsibility and good time management skills, able to handle multiple tasks under pressure and complete them on time.
- Applicants with customer service or engineering support experience are preferred, but fresh graduates can also be considered.
Benefits
- Provide competitive salary and benefits, including year-end bonuses and performance-based incentives.
- Enjoy statutory public holidays, annual leave, sick leave, and other holidays according to the Hong Kong Labor Ordinance.
- The company provides further study assistance to employees, supporting participation in training courses and professional certifications related to their positions.
- Provide medical insurance plans that cover outpatient, inpatient, and dental basic protection.
- Good career development space, those who perform well have the opportunity to be promoted to project management or technical support supervisor.
View more
Coaching
After-Sales
Client Servicing
English
Cantonese
Mandarin
Lam Gary
YunFat·經理
Active within 3 days
APEX
Base salary + bonuses + sales commissions
2+ years experience in a call center
Proven experience in staff management
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