Operations Manager (Medical Center)

Role Overview

The Operations Manager will oversee daily operations, driving service delivery and profitability while fostering a positive work environment. This is a fantastic opportunity for someone passionate about enhancing healthcare operations and driving growth.

Key Responsibilities

• Oversee Operations: Lead daily operations to boost service delivery and profitability.

• Coach Staff: Train and mentor frontline staff to excel in customer service and operational efficiency.

• Plan Resources: Manage manpower planning, forecasting, and budgeting to align with organizational goals.

• Drive Growth: Develop strategies to enhance team performance and improve operations for sustainable growth.

• Enhance Customer Experience: Address customer feedback and complaints to improve service delivery and client satisfaction.

Qualifications

• Educational Background: Bachelor's degree or higher in business, operations management, or a related field.

• Experience Needed: Minimum of 3 years in relevant operational roles, preferably in the healthcare sector.

• Skills Required: Strong attention to detail and excellent customer relationship management.

• Technical Proficiency: Proficient in Microsoft Excel and PowerPoint for effective data management and presentations.

• Language Skills: Proficient in both written and spoken English and Chinese.

What We Offer

• Attendance Bonus

• Employee Discount

• Discretionary Bonus

• Health Insurance

Job Responsibilities

• Comprehensively coordinate the daily operation of the medical center, ensure the quality of services, process efficiency and financial performance achieve the set targets, and drive sustainable growth.

• Lead and guide front-line teams, provide systemized training and continuous coaching, and enhance customer service level, cross-departmental collaboration ability and overall operating efficiency.

• Responsible for human resources planning, including staffing, demand forecasting, shift scheduling and budget control, closely aligned with the medical center's development strategy and business expansion rhythm.

• Lead operational improvement projects, analyze service process pain points and customer feedback, optimize service flow, complaint handling mechanism and customer satisfaction indicators.

• Collaborate with medical and administrative teams to support compliance operations, quality control, and cross-functional coordination to ensure compliance with local medical service regulatory requirements and institutional internal standards.

Work requirements

• Educational qualifications are not limited, those with a bachelor's degree in business administration, operations management, public health or related fields are given priority; no educational qualifications are required, only practical experience and management potential are valued.

• At least 3 years of operational management experience, those with medical, clinic, medical testing center, health management center or related service industry experience are especially welcome; those with rapid learning ability and high sense of responsibility are welcome to apply as new and sharp managers.

• Have excellent detail management skills, problem-solving thinking and data-driven decision-making habits, be able to use Microsoft Excel proficiently for business analysis and report creation, and clearly present strategy recommendations and stage results using PowerPoint.

• Must hold a permanent Hong Kong resident identity, or have been approved for the "High-end Talent Pass Program", the "Outstanding Talent Entry Program", the "Non-local Graduates Stay/Return to Hong Kong Employment Arrangement (IANG)", the "Dependent Visa" or other legal work permit in Hong Kong.

• Working hours are from Monday to Friday, 9 am to 6 pm, and you need to have flexible and adaptable skills to meet the occasional coordination needs in the medical service environment.

Benefits

• Thirteen months' salary

• Flexible bonuses

• Birthday leave

• Banking fraud

• Additional allowance

• Dental plan

• Medical plans

• Attendance bonus

• Employee discounts

• Discretionary bonuses

• Health insurance