Responsible for the daily operation of the housing estate club and front desk, including answering resident calls, providing immediate answers to inquiries and appropriate guidance.
Handle applications, updates, replacements, and related document processing and archiving for resident certificates, ensuring accurate and compliant data.
Review and follow up on renovation application documents, coordinate with the management office and the contractor to communicate, and timely update and post related notices.
Integrate and record various housing estate cases (such as facility failure, complaints, abnormal reservations, etc.), regularly summarize and analyze statistical data to support management decisions.
Manage the use of club facilities, implement venue reservation arrangements, activity preparation support and initial emergency response.
