Account Manager - IT Company

Job Responsibilities

• Manage and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention by understanding their business needs and aligning IT solutions accordingly
• Serve as the primary point of contact for clients, coordinating internal teams such as sales, technical support, and project management to deliver timely and effective service
• Identify opportunities for upselling and cross-selling IT products and services by analyzing client requirements and presenting tailored solutions
• Monitor account performance, track service delivery metrics, and prepare regular reports on client engagement, revenue growth, and contract renewals
• Collaborate with the sales team to support new business development efforts, including participating in client meetings, presentations, and proposal preparations

Requirements

• Bachelor’s degree in Business, Information Technology, or a related field; relevant professional experience in IT services or solution sales is highly preferred
• Proven experience as an Account Manager or in a client-facing role within the technology sector, with a solid understanding of IT infrastructure, cloud services, or software solutions
• Strong communication and negotiation skills, with the ability to build trust and manage relationships at all organizational levels
• Results-driven mindset with excellent organizational and time management abilities to handle multiple accounts and meet sales targets
• Familiarity with CRM tools such as Salesforce or HubSpot, and proficiency in Microsoft Office Suite for reporting and client documentation

Benefits

• Competitive base salary with performance-based incentives and commission structures that reward achievement and exceed expectations
• Comprehensive health, dental, and vision insurance plans, along with retirement savings options and employer contributions
• Flexible work arrangements, including hybrid or remote work options, to support work-life balance and productivity
• Professional development opportunities, including access to training programs, certifications, and career advancement paths within the company
• Paid time off, holiday breaks, and wellness programs designed to support employee well-being and long-term job satisfaction