Head Hostess (SEP)

#Daily tasks:

• Manage Reservations: Answer phone calls, handle bookings, and confirm daily reservations, ensuring a seamless dining experience for our guests.
• Optimize Seating: Utilize Sevenrooms software to efficiently allocate tables Maintain Guest Records: Assist management in keeping accurate and up-to-date guest information in our system.
• Welcome Guests: Greet guests warmly, escorting them to their assigned tables with a professional demeanor.
• Menu Management: Oversee menu-related tasks, ensuring menus are printed and maintained in pristine condition.
• Uphold Standards: Maintain high grooming standards and a friendly demeanor, enhancing the upscale atmosphere of the restaurant.

#Requirement:

• Customer Service Expertise: 3 years of relevant experience in reception/concierge/customer service.
• Bilingual Proficiency: Fluent in both English and Chinese. Good communication skills
• Familiar with Sevenrooms booking system
• Familiar with Microsofts Office

Job Responsibilities

• Responsible for daily reservation management, including answering incoming calls, handling reservations and confirming the same-day seating arrangements, ensuring guests enjoy a smooth and seamless dining experience.
• Assist the management team in maintaining the guest database, ensuring that all guest information is accurate and up-to-date in the system.
• Upon the guest's arrival, greet them warmly and guide them to their designated seat, displaying a professional and polite service attitude.
• Responsible for menu management, ensuring that all menus are printed clearly, look neat and undamaged, and are updated in a timely manner as needed.
• Maintain personal hygiene and appropriate attire to project a high standard of professional image and create a sophisticated and elegant atmosphere in the restaurant.

Work requirements

• Have 3 years or more of relevant work experience in reception, hospitality or customer service.
• Proficient in English and Chinese, with bilingual communication skills, and able to smoothly handle guests of different language types.
• Have excellent oral and written communication skills, and be good at coordinating interactions between internal teams and external customers.
• Familiar with Sevenrooms reservation system operations, able to effectively use system functions to support daily operations.
• Proficient in Microsoft Office (such as Word, Excel, Outlook, etc.), with basic skills in document processing and data organization.
• Have a high sense of responsibility, attention to detail, and the ability to maintain a stable performance under high pressure.