Genernal Technical Support Assistant (Contract 22-24K)

<p>Responsible for delivering technical support to CHP end-users across workstation and IT infrastructure, including but not limited to the following areas:</p><p>a) Assist in delivering IT support services, including problem investigation, trouble-shooting, analysis, and issue resolution;</p><p>b) Deliver on-site installation and support services for hardware and software systems at the CHP, including PCs, laptops, domain accounts, email, VPN access, and mobile devices;</p><p>c) Gather site preparation requirements for IT systems, coordinate implementation details with business users, monitor installation progress, participate in equipment and system acceptance, and ensure accurate record-keeping and documentation;</p><p>d) Liaise and coordinate with various stakeholders - including end users, product vendors and service contractors - to facilitate on-site service delivery;</p><p>e) Perform monitoring, event coordination, and facility management for the server room and Disaster Recovery (DR) site; and</p><p>e) Perform additional duties as assigned by the supervisors.</p><p>Normal working hour: Mon 9:00 - 18:00, Tue - Fri 9:00 - 17:45</p><p><strong>Requirement Details:</strong></p><p>(1) The proposed staff must have working experience in providing on-site support services to customer</p><p>(2) Good interpersonal skills and communication skills;</p><p>(3) Strong problem solving and analytical skill;</p><p>(4) Responsible, independent and able to work under pressure; and</p><p>(5) Previous experience in deployment and support of PC related H/W & S/W.</p><p>(6) At least 2 years' post-qualification experience in which at least 2 years' relevant experience in similar post and in a comparable capacity.</p>