case management nurse (rn)

General Job description:
Our Nurses function as the driving force of the medical team, striving to help ensure
our patients get the right diagnosis and implement the best treatment options and
creating personalized medical solutions.
Main Responsibilities
• Obtaining and organizing all medical documents and information needed to
manage the case. Reviewing all the medical information to deeply understand the
case.
• Coordinating all parties involved in the medical case: the Patient and his/her
family; the Case Manager Doctor; the medical specialists locally; and other
relevant medical parties. Follow up and handle all medical needs. Run meetings
and phone calls, ensuring the patient medical management is executed in the best
possible way.
• Overseeing the execution and outcome of the clinical plan as developed by
Medix’ multidisciplinary team.
• Continuously update the Personal Medical Case Doctor regarding the status of the
medical cases, as well as raising any problem or special situation in need of
immediate attention to the Global Medical Director.
• Establish a close relationship with the Patient and his/her family and be fully
acquainted with his/her medical case. Be a positive driver in successful
participation and work according to the highest service level agreements.
• Assisting the Case Manager Doctors in the management of the cases and the
Global Medical Director in the quality control process.• Proactively identifying and monitoring the Patient and his/her medical condition
and overall well-being: support in symptoms and complications management and
care coordination support.
• Emotionally supporting the Patient and his/her family as they cope with the
challenges presented by dealing with a significant medical journey.
• Referring and supporting patients with the management of their emotional stress
and overall mental wellbeing as they xope with a serious medical condition.
• Documenting all interactions and creating the necessary clinical reports in a
computerized case management system as well as a CRM system. Confirming that
the Patient receives and understands any medical summaries, test results or
recommendations.
• Assisting with the execution of Patient satisfaction surveys and preparing for
submission to Care Quality Commission. Ensuring that all Medix policies and
protocols are followed correctly.
• Explaining the exact nature and added values of our service, while assessing the
needs of the patient, understanding and managing the expectations of the Patient
and / or his/her family.
• Ensuring that all Medix medical policies and protocols are followed correctly.
• Participate in meetings with the Global Medical Director with regards to medical
challenges and opportunities and medical patient / case reporting and analysis oof
future needs.
Job Requirements:
• Registered nurse with multiple years of in-ward working experience is
preferred - both in public and private sectors.
• Higher education or professional qualifications with less experience will
also be considered.
• Passion for medicine and patient care.
• Excellent Communication skills, both verbally and in written.
• Excellent command of Cantonese, Mandarin and English.
• Excellent Organizational skills.
• Assertive and proactive professional.
• Strong Writing Skills & Computer Proficiency
• Patient Care Orientated - Courteous and Empathetic.
• Self-motivated and independent