Operations Manager
Julius Group has been focusing on glove production. During the epidemic, it launched the fashion lifestyle brand INNOTIER and developed the company's first e-commerce platform. It thoroughly demonstrated its spirit of not being afraid of change, and all of this was a coincidence. INNOTIER is a “Business with a Purpose” retail brand made in Hong Kong launched during the peak of the pandemic, providing the “Best Hygiene Technology x Sustainability x Fashionable Lifestyle” solution with 4 patented technologies.
Purpose (Objective) of the Job
* Maintain constant and effective communication with managers, staff, stakeholders and vendors to ensure proper operations of the company.
* Develop, implement, and maintain quality assurance protocols.
* Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity.
* Manage data collection and ensure operational activities are on time and within budget.
* Track staffing requirements, hiring new employees as needed.
* Ensure the supply of samples and production planning, order placement and shipping of garments and accessories based on the needs of the company.
Job Highlights
* Retail Sales and Operation Management experience
* Sound knowledge of VM techniques
* Brand promotion and lifestyle fashion expertise
* Strong business sense and knowledge in life-style fashion retail operations
* Strong skills in budget development and oversight
* Excellent ability to delegate responsibilities while maintaining organizational control in office, stores operations and customer service
* Proficiency in conflict management and business negotiation processes
* Knowledge of business productivity software and an aptitude for learning new applications
Main Tasks / Key Accountabilities
* Manage daily store operation related matters such as sales target, manpower planning, and any store related expenses to achieve financial targets
* Evaluate existing retail network and plan effective strategies for continued growth and expansion
* Closely work with marketing team to execute events, pop-up stores, promotion activities to enhance brand awareness and maximize sales
* Daily merchandising activities including project follow up, order management, sampling, packaging, supplier management, shipping arrangement, etc…
* To deliver online to offline omni-channel experience across the stores
* To determine marketing strategy changes by reviewing operating and financial statements and sales records
* Ensure the standard of visual merchandising, display, commercial image and layout on shop level are following corporate guidelines
* Establish and simplify operating procedures and guidelines
* Manage inventory (stock and material) strategy and roll out enhanced inventory systems
* Ownership of Store P&L performance, analyse sales report and provide insights on operational response and inventory management to upper management
* Lead, motivate, and support the team within a time-sensitive and demanding environment, including career development plans for direct reports, problem resolution and towards achievement of sales target & company KPI
* Maximize profit by sales driving, budget planning and cost control
* Contribute positively to team dynamics by attracting and retaining talent, and coach junior team members and deliver excellent customer service
* Partner with cross-functional teams to improve proprietary tools and system
* Maintains the stability and reputation of the stores to ensure that the stores and all activities (e.g. events, pop up store…) remain legal compliance and safety
* Establish contact and communicate with Landlords and Mall Managements for business development
* To participate in Ad hoc project as required
Profile (Soft-Skill)
* Patience, Mature and Polite in manner
* Perform work in a meticulous, ethical, thorough, open-minded, possesses positive attitude and detailed manner
* Well organized and flexible in task rescheduling, strong research skills
* Task management in a timely and precise manner, ability to meet deadlines, deadline-oriented
* Prioritize workload, manage multiple projects and meet deadlines for various ad hoc tasks and able to work in a fast-paced environment
* Able to work under pressure and work independently with patience and mature personality
* Confidentiality - can be trusted to secure and handle sensitive information
* Ability to identify, anticipate and problem-solving capability
* Self-motivated and with good communication and interpersonal skills
* Be considerate, helpful manner and respectful attitude to workmates and customers
* Adaptability to cope with changes and good team spirit
* Proactive, diligent and positive attitude in work
* Growth-Mind set, pursue growth and learning
* Embrace and drive change
* Create fun and a little weirdness, be adventurous, creative and open-minded
* Be passionate and determined
* Be humble, calm, objective and an active listener
* Build open and honest relationships with all level through communication
Education
* High Diploma or above in business management / marketing or related disciplines
Working Experience
* Over 8 years of retail sales and operation management experience from fashion retail with at least 5 years at supervisory level
Language Skills
* Excellent command of both spoken and written English and Chinese
Others
* Proficient in MS Office
* Hands on experience with retail management systems / ERP systems
We offer competitive remuneration package and career growth opportunity to our employees:
* Competitive Salary Package
* Discretionary Bonus
* 5-day Work Week
* Paid Public Holiday
* Annual Leave
* Staff Discount
* Free Beverages and Snacks
* 3-minute walk to MTR station
* Medical Insurance (Outpatient /Chinese Herbalist & Acupuncture, Dental and In-hospital services)
* Offer Learning & Development and Training program
* Excellent Promotion Opportunities
* Excellent Company Culture
* Staff Recognition Awards
