CUSTOMER SERVICES AND SALES COORDINATOR / OFFICER

RESPONSIBILITIES:

• Maintain and develop business with existing clients and potential clients;

• Handle customers' & overseas inquiries and quotation;

• Explore & gain new business opportunities in the aspects of freight forwarding& logistics;

• Prepare sales reports and market updates;

• Liaise with customers for shipment follow-up, communicate with overseas offices;

• Monitor shipment status and work closely with internal parties to resolve issues;

• Office administrative support;

• Handle other ad hoc duties as assigned

REQUIREMENT:

·Form 7 / DSE or above.

·3 years working experience or above in Freight Forwarding and Logistics field is preferred;

·Able to manage multiple tasks effectively.

· Customer-oriented, self-motivated, responsive, well-organized and willing to work overtime when required

· Good command of written and spoken Chinese and English, including Mandarin

· Proficient in the use of Microsoft Word, Excel and PowerPoint.

BENEFITS

•We offer 5-5.5 days’ work week (alternate Sat-off), 14 days annual leave, General holidays, Year-end bonuses, work attendance bonus, $1000 for Dragon Boat Festival and Mid-Autumn Festival, $200 Birthday Bonus, O.T. & medical allowance.

•We have attractive employee benefits.

•Salary negotiable.

Job Title: Customer Service and Sales Coordinator/Manager
Job Responsibilities:

• Continuously maintain and expand existing customer and potential customer business relationships;

• Handling local and overseas customer inquiries, quotations and order follow-up;

• Actively explore new business opportunities in freight forwarding and logistics;

• Prepare sales reports and market dynamics updates to support business decisions;

• Responsible for the whole process of goods delivery, including close collaboration with customers, overseas offices and internal departments (such as operations, documentation, warehousing);

• Real-time monitoring of cargo transportation status, timely identification and coordination with internal units to solve transportation abnormalities or sudden problems;

• Provide daily office administrative support, including file organization, data archiving, meeting scheduling, etc.;

Work requirements:

• Secondary School Diploma (DSE) or above;

• Have 3 to 5 years of experience in freight forwarding and logistics industry, familiar with international air and sea transportation, import and export procedures, etc.;

• Customer-oriented, proactive, and responsive; clear and organized; and willing to work overtime to meet business needs;

• Proficient in Cantonese, Mandarin, and English, with excellent writing and oral expression skills in Chinese and English;

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), with basic data analysis and presentation skills;

• Must be a permanent resident of Hong Kong, meet the legal full-time employment qualifications in Hong Kong.

Benefits:

• 5 to 5.5 days work week (rotating Saturday off);

• 14 paid annual leave days, bank holidays and public holidays;

• Year-end bonuses, attendance bonus, Dragon Boat Festival and Mid-Autumn Festival allowances (HKD$1,000 each), birthday allowance (HKD$200);

• Commuting allowance, medical plan, meal allowance;

• Compassionate leave, marriage leave;

• Monthly salary range: HKD$18,000–$20,000 (salary negotiable).