Assist the training manager in collecting customer common questions (FAQ), participate in the writing and optimization of "online customer service standard operating procedures (SOP)".
Assist in following up on front-line employees’ service quality and daily training administrative work.
Applicants with 2 years or more of high-end beauty, medical aesthetics, or luxury retail customer service experience are preferred. Exceptional graduating students with strong enthusiasm and learning abilities will also be considered.
Professional knowledge: Interested in skincare product ingredients, beauty instruments, and precise skin management, and willing to undergo rigorous professional product and treatment knowledge training.
Language skills: Fluent Cantonese, good Mandarin, and basic English (able to handle daily text inquiries).
Work attitude: proactive and positive, empathetic, stress-resistant, able to handle customer complaints independently, and with good team spirit.
We provide you with (Benefits)
Generous salary: base salary + performance bonus/online conversion commission (the more you work, the more you earn).
Systematic professional training: One-to-one guidance by senior training managers, in-depth learning of international-level scientific skin care brand knowledge and the latest beauty technology.
Good promotion opportunities: outstanding performers can be promoted to "Senior Customer Relationship Manager" or "Training Instructor".
Benefits: Free employee beauty treatment experience, employee shopping discounts
* Dual profession: Must have knowledge of beauty treatments and cosmetics aesthetics, and pursue beauty.
