Expired

Quality Assurance Officer ( Call Center / $23,000-$25,000)

ETS·Telecommunication

Replied to 11 talents in 7 daysContractFull Time
HK Residents Only
Less than 1 year exp
Diploma of Secondary School
9.0 hrs/day, 5 days/wk, Office work,Require to Travel
HK $23K-25K/Month
Job Description

Principal responsibilities:

  • Identify and address potential threats, frauds, and areas needing immediate improvement to maintain high-quality standards.
  • Share the comments & experience for handling customer feedback and complaints, enhancing both internal capabilities and external satisfaction.
  • Conduct in-depth analysis and detailed reporting of quality issues. Utilize root cause analysis methodologies to identify underlying problems and implement sustainable, effective solutions that prevent recurrence.
  • Continuously assess and monitor front-line agents’ quality performance and productivity against established standards. Provide constructive feedback, targeted coaching, and ongoing support to foster a high-performing, customer-centric front-line team that drives mutual success.

Requirements:

  • F.5 / DSE or above
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Chinese typing).
  • Strong self-motivation, with good analytical, communication, presentation skills, interpersonal and negotiation skills
  • Proficiency in both English, Chinese and Putonghua
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