1. Operations Management and Strategy Formulation
- Execute the headquarter's assigned sales targets and operations policies for each branch.
- Assist in promoting market activities, combining the characteristics of the medical beauty industry to plan promotion schemes, and enhance brand influence.
2. Team management and training
- Responsible for store employee scheduling, performance evaluation and training, optimizing team collaboration efficiency.
3. Compliance and risk management
- Ensure all operational activities comply with Hong Kong medical and beauty regulations (such as compliance with laser and injection projects).
- Handling customer complaints and after-sales issues, maintaining brand reputation, and avoiding legal risks caused by service disputes.
4. Customer relationship and service quality
- Supervise customer service standards to ensure professional pre- and post-treatment communication and care processes.
Job Responsibilities
1. Operations Management & Strategy Development
- Oversee daily operations of clinics, ensuring standardized and efficient service workflows.
- Execute sales targets and operational strategies set by headquarters.
- Collaborate on marketing campaigns, design promotional plans aligned with medical aesthetics industry trends, and enhance brand visibility.
2.Team Leadership & Training
- Manage staff scheduling, performance evaluations, and training programs to optimize team efficiency.
3. Compliance & Risk Management
- Ensure all operations comply with Hong Kong medical aesthetics regulations (e.g., laser treatments, injectables).
- Resolve customer complaints and post-service issues to safeguard brand reputation and mitigate legal risks.
4. Client Relations & Service Quality
-Monitor client service standards, ensuring professionalism in pre/post-treatment communication and care processes.
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1. Education and experience
- Bachelor's degree or above, with preference for medical aesthetics, marketing or management related fields.
- More than 5 years of operations management experience, with at least 3 years in medical aesthetics or related industries (such as high-end skincare, health management).
2. Professional skills and language ability
- Familiar with Hong Kong medical and beauty industry regulations and market dynamics (such as laser, injection-type project regulatory requirements).
- Proficient in Excel, Word, etc. office software, with basic data analysis skills.
- Fluent Cantonese, English, and Mandarin (MUST).
3. Core competencies
- Strong stress resistance, fast adaptation to high-speed work environment, and flexible response to sudden problems.
Requirements
1. Education & Experience
- Bachelor’s degree or above, preferably in Medical Aesthetics, Marketing, Business Management, or related fields.
- 5+ years of operations management experience, with at least 3 years in medical aesthetics, high-end skincare, or health management.
2.Skills & Language Proficiency
- Comprehensive understanding of Hong Kong's medical aesthetics regulations and market dynamics (including laser and injectable procedures) .
- Foundational skills in data analysis.
- Fluent in Cantonese, English, and Mandarin (MUST)
3. Core Competencies
- Excellent communication and coordination skills to liaise with headquarters, branch teams, and external partners.
- Resilient under pressure, adaptable to fast-paced environments, and skilled in crisis management.
