Salesperson/Team Supervisor
Job Responsibilities:
1. Business development and performance achievement
- Actively develop new customers (such as corporate customers, high net worth individuals), formulate annual/qtr sales plans and achieve targets
- Analyze customer needs, design customized financial solutions (such as combination insurance, corporate group insurance), and provide professional planning advice
- Lead important contract negotiations (such as policy amount adjustments, clause negotiations), and handle complex insurance cases (cross-border policies, high-risk assets)
- Monitor team/personal KPIs (such as new business premium, retention rate), and propose improvement strategies
2. Customer relationship management
- Maintain high-value customer relationships, regularly review policy content and recommend add-ons or upgrades
- Independently handle customer complaints and disputes (such as compensation disputes, contract interpretation), coordinate with legal or underwriting departments to resolve
- Organize high-end customer activities (such as tax and accounting lectures, VIP roundtable discussions) to enhance brand loyalty
3. Market strategy and analysis
- Research regional market trends (such as retirement planning, electric vehicle insurance demand), and adjust sales strategies
- Lead competitive product analysis (rate, terms comparison)
- Use CRM system to predict customer lifetime value (LTV), prioritize high-potential customer groups for development
4. Compliance and risk management
- Ensure sales processes are compliant (such as the duty to provide truthful information), and prevent moral risks
- Review the policy documents prepared by the assistant, sign the final confirmation (especially for large policies)
- Regularly attend compliance training (such as anti-money laundering), lead the team to comply with regulatory requirements
5. Team leadership and collaboration
- Participate in the development of team business policies (such as commission structure, incentive system)
Requirements:
- Advanced professional knowledge: Proficient in insurance finance (such as investment-type policies, reinsurance), tax planning and assets)
Core Competencies:
- Business acumen: able to interpret financial statements, evaluate enterprise customer risk
- Negotiation influence: Persuade the decision-making layer (entrepreneurs, family offices)
- Problem solving: Handling complex insurance claims or cross-border service needs
- Certificate requirements: CFP, ChFC, etc. high-level certificates (depending on market demand), must have an insurance broker license
Career Development:
- Promotion to regional manager, business director, etc. management position
- Expand cross-disciplinary professional (such as family trust, corporate risk management)
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Core difference summary:
Business Assistant focuses on "process correctness", while Business Representatives/Team Leaders ensure "business results" and have strategic thinking and risk management abilities:
1. From execution to decision-making: no longer limited to clerical work, but independent judgment is required for insurance policy design and pricing strategy
3. From compliance to risk control: assume higher levels of legal and financial risk management responsibility
