Pet Hospital Technical Director's Responsibilities
• Serve as the overall technical responsible person for high-end pet hospitals, fully coordinate the hospital's medical quality control, clinical standardization, medical safety and medical team management.
• Establish and optimize hospital medical SOPs, infection control management systems, medical records, and pharmaceutical and medical supplies control systems.
• Responsible for doctors and nurses’ professional technical training, case discussion, skills evaluation, and continuous improvement of the overall clinical diagnostic and treatment level of the hospital.
• Full authority to handle medical disputes and professional customer complaints, control medical risks, and maintain the hospital's professional medical reputation.
• Collaborate with the operations team to align service standards, support medical package design, health science popularization activities, and coordinate hospital internal medical compliance annual inspection, qualification application, etc.
Job Requirements
• Hold a license as a veterinary practitioner, with at least 5 years of experience in pet clinical practice and at least 3 years of experience in formal veterinary hospital medical management.
• Proficient in canine and feline comprehensive diagnosis and treatment, skilled in geriatric pet chronic disease management and complex surgery, those with ophthalmology, orthopedics, and dentistry specialty backgrounds are preferred.
• Familiar with the standardization of pet hospitals and medical risk control systems, with complete team building, training, and management abilities.
• Fluent in Cantonese and basic English, independent service for foreign pet owners.
English Translation
Job Responsibilities:
• Serve as the chief medical technical leader of the high-end pet hospital, fully responsible for hospital medical quality control, clinical standardization, medical safety and medical team management.
• Oversee complex consultations, difficult surgeries and critical geriatric cat and dog cases, formulate standardized diagnosis and treatment plans, and ensure all medical procedures comply with industry regulations.
• Establish and optimize in-hospital medical SOPs, hospital infection management, medical record specifications, and drug & consumable management systems.
• Provide professional technical training, case discussions and skill assessments for veterinarians and nurses, continuously improve the overall clinical capability of the medical team.
• Build featured medical specialties including ophthalmology, orthopedics, dentistry and geriatric pet internal medicine to form differentiated high-end medical advantages.
• Handle medical disputes and professional-level customer complaints, control medical risks, and maintain the hospital’s professional medical reputation.
• Cooperate with the operation team to align medical service standards, support medical-related marketing packages and health popularization activities, and complete medical compliance inspection and qualification filing work.
Job Requirements：
• Hold official Licensed Veterinary Practitioner Certificate; with no less than 5 years of pet clinical experience and 3+ years of medical management experience in formal pet hospitals.
• Proficient in general practice diagnosis and treatment, skilled in geriatric pet chronic disease management and complex surgery; candidates with ophthalmology, orthopedics or dentistry specialty background are highly preferred.
• Familiar with pet hospital standardized management and medical risk control system, with systematic team training and management capability.
• Good doctor-patient communication skills, rigorous medical attitude, no negative medical
dispute records.
• Fluent Cantonese and basic English communication ability are preferred, capable of serving foreign pet owners.
• Recognize high-end pet medical service concepts, strong sense of responsibility and professionalism.
