Pre-Sales Consultant -Endpoint Management Software

Job Overview​

We are seeking a Technical Advisor to bridge technical support, solution design, and pre-sales collaboration. You will support internal teams and external clients by resolving technical issues, designing fit-for-purpose solutions, and assisting sales teams in showcasing technical value—ensuring alignment between client needs, business goals, and technical capabilities.​

Key Responsibilities​

1. Pre-Sales Technical Support​

• Partner with sales teams to understand client business needs, conduct technical requirement gathering, and translate needs into actionable technical solutions (e.g., system architecture outlines, integration feasibility plans).​

• Deliver technical product/service demonstrations to clients, highlighting key features, scalability, and alignment with their pain points (e.g., cost reduction, efficiency improvement).​

• Assist in creating pre-sales materials: technical proposals, RFP/RFQ responses, and ROI analysis (e.g., calculating time savings from proposed system upgrades).​

• Address client technical objections during pre-sales cycles (e.g., data security compliance, compatibility with existing IT infrastructure) and provide real-time expert guidance.​

2. Technical Support & Problem-Solving​

• Provide 2nd-line technical support to internal teams and clients, resolving issues related to IT systems, software, or hardware (e.g., system integration errors, performance bottlenecks).​

• Diagnose complex technical problems, document root causes, and develop preventive solutions (e.g., updating user guides, optimizing system configurations).​

• Collaborate with engineering/development teams to escalate and resolve unresolved technical issues, ensuring SLA compliance.​

3. Solution Optimization & Knowledge Sharing​

• Post-sale: Support client onboarding by sharing technical best practices and ensuring smooth handoff from pre-sales to implementation teams.​

• Maintain up-to-date knowledge of industry technical trends (e.g., cloud adoption, cybersecurity standards) and internal product/service updates to inform pre-sales and support work.​

• Create and update technical documentation (e.g., solution briefs, troubleshooting playbooks) for sales teams and clients.​

Required Qualifications​

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field.​

• 5-10 years of experience in technical support, solution design, or pre-sales collaboration (experience in B2B tech environments preferred).​

• Strong technical aptitude: Ability to understand and explain complex systems/software to both technical and non-technical stakeholders.​

• Excellent communication and presentation skills (for client demos, proposal reviews, and cross-team alignment).