Job Responsibilities:
- IT Change Management:
- Host daily IT Operations problem/change review meeting in the morning and follow-up.
- Review and approve the Change Request and arrange CAB.
- Monitor and follow-up the Change Request completion and outstanding status.
- Monthly Management Reporting: Keep the policy and procedures updated and conduct annual user training.
- IT Incident Management:
- IT Incident / Problem follow-up (from open to close with proper approval and according to policy and procedures).
- Host the monthly incident/problem review meeting with IT Operations, Development, and Governance Team, etc.
- Keep the policy and procedures updated.
Job Requirements:
· Bachelor’s degree in Information Technology, Computer Science, or related disciplines.
· Minimum of 5 years of relevant experience in IT Services Management; banking/financial industry experience is preferred.
· Project Management and ITIL experience is preferable.
· Strong IT knowledge on Infrastructure, Database, System, and Network.
· Detail-oriented, problem-solving skills, and well-organized with a high level of integrity.
· Proactive, strong problem-solving skills, and the ability to work under pressure.
· Strong interpersonal relationship and leadership skills.
· Proficiency in both written and spoken English, Chinese (Cantonese and Mandarin).
