Position Summary:
The Deskside Support Engineer provides on-site technical support for end-users, ensuring timely and effective resolution of hardware, software, and network-related issues. This role is responsible for maintaining the day-to-day operation of IT systems and providing high-quality customer service to ensure minimal disruption to business operations.
Key Responsibilities:
Provide on-site technical support for desktops, laptops, mobile devices, printers, and other peripherals.
Troubleshoot and resolve hardware and software issues including Windows OS, Microsoft 365, and commonly used applications.
Perform installation, configuration, and upgrades of computer hardware, OS, and software.
Support users with network connectivity issues, including Wi-Fi, LAN, VPN, and remote access.
Manage user accounts, permissions, and access rights via Active Directory.
Maintain and update asset inventory and documentation of all deskside support activities.
Escalate complex issues to Level 2/3 support or vendors as needed.
Perform routine maintenance such as patching, backups, and system health checks.
Collaborate with service desk and infrastructure teams to ensure issue resolution and knowledge sharing.
Provide support for meeting room technology, video conferencing tools, and AV equipment.
Participate in IT projects, deployments, and infrastructure rollouts as required.
Maintain a high level of customer satisfaction through excellent communication and service.
