Bank Teller -bank teller (Up to 28K)

Bank teller Customer Service Officer

Job Responsibilities:

• Accurate and efficient handling of various daily transactions at the counter, including cash deposits and withdrawals, local and cross-border transfers, check cashing, payment of bills, etc. retail banking services.

• Daily execute cash drawer settlement before and after business hours, strictly verify the authenticity of banknotes, the validity of checks and the integrity of transaction vouchers, and maintain bookkeeping and reality.

• Assist daily operations of the branch, including file archiving, customer appointment coordination, self-service equipment abnormality reporting and cross-departmental communication and collaboration.

• Treat customers with professionalism, friendliness, and empathy, properly handle inquiries, complaints, and special cases, and enhance customer satisfaction and brand trust.

Requirements:

• Holding a Hong Kong secondary school diploma (DSE) or equivalent academic qualifications, with basic financial and mathematical concepts.

• One year of bank teller, financial institution front-line service or customer service related work experience.

• Fluent in Cantonese, able to communicate in English for daily business; those who reach the basic level of Mandarin conversation are given priority.

• Familiar with the basic requirements of bank supervision, attach importance to compliance awareness and professional ethics, and be able to maintain attention, stability and sense of responsibility in a high-flow environment.

• Must be a permanent resident of Hong Kong.

Benefits:

• Competitive monthly salary, ranging from HKD 18,000 to 26,000, actual salary will be determined based on experience and performance.

• Enjoy a five-day work week, with daily working hours from 9 am to 6 pm (with one hour for lunch), without shift work or night shifts.

• Provide comprehensive medical coverage, including outpatient, inpatient, and specialist services for employees and their eligible family members.

• Provide a comprehensive insurance plan for employees, including accident and life insurance coverage.