Technical Specialist

Responsibilities

• Technical Support: Provide pre-sales technical support to consultant teams and directly to customers, assisting with equipment, hardware, and service configurations.
• RFP/RFI Management: Technical review and response to Request for Proposals (RFP) and Request for Information (RFI) documents.
• Customer Engagement: Attend customer meetings to present technical content and solutions, ensuring alignment with client needs.
• Proof of Concept: Conduct proof of concept demonstrations to validate solutions for prospective customers.
• Solution Verification: Take responsibility for the technical verification and sign-off of solution designs, configurations, and interoperability assessments.
• Documentation: Create and maintain pre-defined documentation for technical handovers to project teams.
• Product Knowledge: Stay updated on the latest product developments and industry trends to provide informed recommendations.
• Escalation Support: Act as an escalation point for sales managers and installation engineers regarding previously sold projects.
• Server Infrastructure Design: Collaborate with the IT team to design and plan the server infrastructure for print management solutions, considering factors such as performance, scalability, security, and cost-effectiveness.

Skills and Qualifications

• Understanding of print management solutions and related technologies, including server infrastructure design and implementation is a plus
• Solid understanding of networking concepts, protocols, components, and configurations to support integrated print management solutions.
• Proficiency in Windows Server environments, including installation, configuration, and management of server roles and features.
• Ability to work collaboratively with consultant teams, customers, and technical staff.
• Strong analytical and problem-solving skills to address technical challenges.
• Information Technology / Computer Science degree is required
• 2 years or above working experience