IT Technician / Technical Support

[Main Responsibilities]

* Project site field support: Coordinate with engineering progress, go to different customer sites to assist in installation, setting up and debugging closed-circuit television (CCTV), access control systems, Wi-Fi network devices and various security and communication hardware (such as alarm host, control panel, etc.).

* Daily office technical support: Answer internal user inquiries, quickly resolve office computer software and hardware, network and system difficulties (including video conferencing, printers, etc. devices).

* Network and device management: Responsible for setting up and maintaining the network architecture (Router / Switch / AP) required by the company and the project, as well as the daily technical configuration of mobile devices and servers.

* System deployment and security execution: Process Windows / macOS installation and updates; Assist in implementing various IT security measures, regularly execute data backups, and ensure internal and project-related network and data security.

* Work experience: Have 1 year or above IT Support / Helpdesk experience. (Applicants with closed-circuit television, access control system, Wi-Fi network infrastructure or low-voltage engineering on-site support experience will be given absolute priority)

Professional skills:

* Have solid networking knowledge (familiar with LAN, VPN, Wi-Fi network device settings and basic IP configuration).

* Familiar with Windows and macOS operating system environments, familiar with various daily office software.

* Knowledge of various security hardware, Internet of Things devices or basic communication protocols is even better.