Gather requirements from business users and analyse how current or new applications can meet those needs.
Manage the design & logic of existing solutions and identify the potential improvement area. Evaluate, design and implement business process re-engineering that strive for efficiency and effectiveness to support the business growth.
Translate between business and IT:
Act as a translator between non-technical business stakeholders and technical developers to ensure everyone understands the goals and functionality.
Plan, coordinate and configure system enhancements according to user requirements.
System maintenance and support:
Assist with the creation and maintenance of user accounts, investigate and resolve data issues, and support the applications after they are implemented.
Manage overall Store related solutions and applications daily activities, including but not limited to resolve day-to-day system interface, maintenance, user requests and enquiries from system perspective.
Testing and quality management:
Drive completion of user acceptance testing (UAT), and manage overall project implementation, such as Design, Budget, Timeline, Deliverable and Service Vendor management.
Provide qualified advice and systems support to users. Assure quality in deliverables by managing project implementation, communicating efficiently with different parties and identifying project risks in advance.
Data analysis for continuous improvement:
Data analysis: Analyze data to identify trends, monitor key performance indicators (KPIs), and provide insights that support business decisions.
Proactively advocate and utilize technology innovation in digital transformation for retail industry.
Requirements
Education: A bachelor's degree in Information Technology, Computer Science, E-commerce or related disciplines and minimum 6 years of experience in a similar role
Communication: Excellent verbal and written communication skills are essential for working with both technical and non-technical teams.
Analytical skills: Strong ability in problem-solving and data interpretation, effectively translate complex information into understandable insights. Attention to detail, highly organized and strong time management skills.
Technical knowledge: Familiarity with business data systems and application development. Strong competence and experience in Retail/ Digital solution development and rollout, including but not limited to POS, KMS and related integrations to Mobile App, eCommerce and CRM.
Project management: Experience in managing projects from start to finish, ability to manage multiple priorities in a fast-paced environment. Strong logical sense in F&B industry, digital agency and SI vendor, proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.)
