Customer Service [IIQE 1,2| General Insurance|Mon to Fri , 9to6pm |Double Pay ]

<p><strong>DNA Recruit Partners is partnering with a reputable General Insurancegroup.Their business operation in more than 450 cities, and is continuously expanding its top class business globally. Ranked Fortune 500, with a diversified portfolio of businesses and they are now looking for a Customer Service Executive. Dynamicmulti-culturalteam, MNC working environment with attractive package.<br><br>Benefit:</strong></p><p><strong>Double Pay & Bonus; Birthday leave; Wellness leave; Comprehensive medical</strong></p><p></p><p><strong>Job Duties</strong></p><ul><li><strong>Identify, evaluate, and provide feedback on issues related to telemarketing and customer service, drawing upon strong knowledge of the general insurance industry.</strong></li><li><strong>Responsible for overseeing quality assurance and improvement initiatives for the call center.</strong></li><li><strong>Provide product training and/or quality assurance orientation training to both internal partners and external stakeholders.</strong></li><li><strong>Monitor and evaluate customer service and telemarketing call activities to ensure compliance with pre-defined quality standards.</strong></li><li><strong>Compile statistical reports and highlight areas for improvement.</strong></li><li><strong>Manage day-to-day customer email and correspondence activities.</strong></li><li><strong>Provide support for other ad hoc tasks assigned by supervisor(s).</strong></li></ul><p><strong></strong></p><p><strong>Job Duties</strong></p><ul><li><strong>Preferably holds a diploma or higher in any field of study.</strong></li><li><strong>Demonstrates strong communication skills in both written and spoken English and Cantonese, with proficiency in Mandarin being an advantage. Chinese typing skills are preferred.</strong></li><li><strong>Proficient in using MS Word, Excel, and Access, showcasing computer literacy.</strong></li></ul><p><br></p>