Broadband technology personnel

Broadband technology personnel

Job Responsibilities

• Responsible for the installation, configuration and troubleshooting of broadband networks for residential and commercial customers, including optical terminal equipment (ONT), routers, Wi-Fi networks and related lines.
• Perform network signal detection and optimization, analyze key parameters such as optical power, SNR, Ping delay, and throughput, propose feasible improvement solutions and implement them.
• Assist customers in setting up wireless networks, binding smart devices, basic firewall rules, and remote access functions, and provide clear and easy-to-understand operation instructions.

Work requirements
Have basic knowledge of TCP/IP networks, be able to use a laptop computer, optical power meter, OTDR (basic operation), pen-style light source, network cable tester, etc. to diagnose and validate.

• Have good communication skills and service awareness, be able to clearly explain technical matters in Cantonese, and patiently respond to inquiries from the elderly or non-technical background customers; have independent work ability and time management awareness.