Customer Success Specialist (Chinese and Korean) - Japan-based work

Working location

Japan (provide visa and accommodation support)

Job Overview

The position is a key role in connecting customers and internal teams (technical, product, operations) to ensure that customer needs are accurately understood and efficiently executed.

Main responsibilities

• Maintain and manage B2B customer relationships on the SaaS platform

• Provide professional customer service in Korean and Chinese

• Understand customer needs and convert them into internal execution tasks

• Coordinate with technical, product and operations teams to solve problems

• Assist customers with platform deployment and daily usage support

• Continuously track customer satisfaction and propose optimization suggestions

• Record and follow up customer communication and needs

• Discover business growth opportunities (such as value-added services or expanded collaborations)

Job Requirements

• Proficient in Korean and Chinese (listening, speaking, reading, writing)

• 2–5 years of customer success, customer service or customer management experience (B2B preferred)

• Excellent communication skills and customer service awareness

• Able to manage multiple customers and prioritize them reasonably

• Detail-oriented and serious, with good execution ability

• Able to adapt to a fast-paced internet/tech environment

• Acceptable to work in Japan (with relocation support)

• Have SaaS, game or internet platform experience

• Experience in cross-border or international customer service

• Familiar with CRM or work order systems

• Have a certain technical understanding ability

We provide

• Full relocation support (visa + accommodation)

• Japanese technology industry job opportunities

• International customer and market experience

• Quickly growing career development path

• Diverse cultural work environment

Join us

Join a rapidly growing SaaS technology company and become an important bridge between customers and products, realizing career growth in an international environment.