Job Responsibilities & Responsibilities:
Scope and General Purpose of Job: Ensure that guests receive professional and polite service standards
To ensure guests are provided with professional and courteous services according to standard.
Superior Manager:
Responsible to: Restaurant Assistant Manager
Assistant Manager
Main responsibilities
Main Duties
•Greet and welcome each guest with warmth and elegance at the restaurant entrance.
Greet and bid farewell to every guest warmly and elegantly at the restaurant entrance.
•Proficient in operating reservation systems, managing same-day and future reservations, and recording guests’ special requests.
Skillfully operate the reservation system, manage same-day and future bookings, and record guests' special requests.
•According to the reservation situation, customer sentiment (such as birthdays and anniversaries) and service area load, scientifically arrange seats.
Strategically arrange seating based on reservations, guest details (e.g., birthdays, anniversaries), and service area capacity.
• Accurately communicate customer information (such as name, preferences, special requests) to the service manager and area servers.
Accurately relay guest information (e.g., names, preferences, special requests) to the service manager and relevant servers.
•Answer restaurant calls, provide consultation and reservation services.
Answer restaurant phone calls to provide inquiries and reservation services.
Perform any other duties assigned by management.
Recruitment requirements
Job Requirements
•Good image and temperament, height and body type meet the restaurant's requirements.
Professional appearance and demeanor, with height and physique meeting restaurant standards.
•Excellent communication skills, adaptability, and pleasant affinity.
Excellent communication skills, adaptability, and a pleasant, approachable demeanor.
•Strong memory, able to remember the names and preferences of regular customers.
Strong memory, capable of remembering regular guests' names and preferences.
•Have good multi-tasking skills, and be able to fulfill any other responsibilities assigned by management.
Proficient multitasking ability, able to fulfill any other duties assigned by management.
•Fluent English and Cantonese communication skills, as well as Mandarin proficiency.
Fluent in English and Cantonese, with proficiency in Mandarin also required.
