Role Overview
The E-Commerce Officer is responsible for managing the day-to-day administrative operations of our e-commerce platforms. This role acts as a critical operational bridge between online sales channels, warehouse operations, logistics providers, and the sourcing department to ensure seamless fulfillment, product listing accuracy, and efficient supply chain execution.
Key Responsibilities
1. Platform & Listing Administration
Maintain and update product listings, descriptions, imagery, pricing, and inventory availability across all e-commerce sales channels.
Perform routine administrative maintenance on storefronts, including category management and basic content updates.
2. Logistics & Supply Chain Coordination
Arrange daily order fulfillment logistics, dispatch routines, courier handovers, and required shipping documentation.
Serve as the primary operational link between e-commerce sales, warehouse teams, and third-party logistics partners to ensure timely order dispatch.
3. Sourcing & Operations Support
Coordinate with the Sourcing Department to track restock timelines, inbound shipment schedules, and upcoming product availability.
Monitor stock availability against channel demand to minimize stockouts and avoid overselling.
4. Quality Control & Packaging Compliance Monitoring
Establish and monitor standards for e-commerce packaging in collaboration with the warehouse.
Ensure orders are packed securely, labeled according to channel specifications, and compliant with carrier/transit regulations prior to handover.
5. Order Exception & Issue Resolution
Track delayed, stuck, or flagged orders within courier and warehouse management systems.
Work proactively with freight carriers and warehouse supervisors to troubleshoot operational delays before issues escalate.
6. Multi-Channel Stock Allocation Management
Manage manual stock reservations and channel allocations during peak volume periods or promotional launches.
Ensure available warehouse inventory is properly distributed across sales channels in line with operational planning.
Qualifications & Skills
Passionate in e-commerce platform administration, logistics coordination, or supply chain support.
Strong organizational and multi-tasking abilities with high attention to detail.
Clear communication skills for cross-departmental coordination.
