Answer customer inquiries (such as product ingredients, store addresses, e-commerce order status) through online channels (such as WhatsApp Business, store Live Chat, Email) and phone calls
Handling e-commerce and retail customers' pre-sales, post-sales follow-up and complaints
Close communication with internal teams (such as warehouse, logistics, retail) to ensure smooth delivery and logistics
Entry Requirements:
Quick and accurate Chinese typing, articulate, polite to others
Have good service attitude, adaptability and patience
Applicants with customer service, Call Center or retail front-line experience are preferred
Benefits:
Paid annual leave / medical allowance
Employee shopping discounts (purchase high-quality seafood and our own brand products at a great value)
Performance bonus / good promotion opportunities
Regular team dinners, a comfortable and energetic work environment
Working location: 199 Yung Shue Street, Shang Huan, Hong Kong (extremely convenient location!)
Working hours: Work 5.5 days per week, enjoyFlexible working hours
