It's a temp 6-mth contract role and the renewal will be considered after 6 mths.
Job Summary
Provide support to Customer Development Team, in establishing positive relationships with customers to support our strategic goals and enhance pet parent experience
Enhance effective promotion execution
Manage the relationship with customers and improve 7P KPIs across retail channels
Execute and implement customer specific plans, JBP and promotional campaigns to drive demand and achieve commercial goals of sales, market share, margin, within budget spend
Provide regular reports generation; Commercial 7P, data tracking and market intelligence
Any other Ad Hoc commercial activities
Principal Duties and Responsibilities
%
Task
30%
Support in Customer Management and Coordination
Customer Master update and maintenance
Manage and coordinate Trade Announcements
Customer claims management including Credit notes and rebates handling
Maintain and manage proactive communication with customers on general enquiries
Communicate Daily Stock status to customer
Product Quality case communication and coordination
Return Handling coordination
30%
Support Demand Generation Manager in Trade Marketing Programs execution:
POSM Support, handling and coordination
GWP procurement and management of commercial promotion needs
Vendor creation for promotional events
Assist to implement and enhance execution of 6P excellence
Support Demand Generation Manager to leverage customer’s databases to implement shopper programs and events
30%
Reporting, Data Analytics to identify team opportunities:
7Ps Key Performance Indicators (KPIs) tracking
Market Intelligence tracking and reporting
Promotion execution tracking, monitoring, maintenance
Update and help maintain customer sales reports and inventory management reports
Provide topline highlights to sales reports (internal and external reports); coordinate with Customer Development Team on key corrective areas needs on weekly basis e.g. Distribution
10%
Market Intelligence Tracking
100
Total Percent (not to exceed 100%)
This is not an exhaustive list of duties or functions. Job task will be assigned based on business needs.
Education/ Experience Requirements
Undergraduate holder in business administration or related field
Professional experience in the similar area preferable experience in FMCG, retail (FMCG), nutrition, pet food business is a plus
Expected Areas of Skills
Strong computer skills in Google suites and Excel
Excellent communication skills (internal and external, all levels)
Strong customer service skills.
Data entry experience
Proven experience to quickly analyze and interpret data thoroughly in complex and changing systems
Innovative and willing to continually drive process improvements
Excellent attention to detail and organization skills required.
Demonstrated ability to effectively manage processes.
Ability to think systemically and to identify and resolve problems.
Ability to manage stressful situations effectively and maintain a positive attitude
Collaborated and works effectively across functions
Proactive, Eager to learn & Responsible
On-time completion of work
A good team player & flexible
Fluency in Oral English and Mandarin is preferred
Leadership Competencies (Should match the Colgate Global Competencies)
Planning/Priority Setting
Consumer/Customer Focused
Communicate Effectively
Give and Seek Feedback
Results Oriented
Agility based on business situations
Functional Competencies (Should match the Colgate Global Competencies)
Working Relationships (Key partnerships and reporting relationships)
Does this position supervise: No
Report to Demand Generation Manager
Customer Development Team
All areas and levels of Hill’s Commercial Team
HK Finance, CS&L and Marketing Team
External trade customers, vendors, etc.
Travel Requirements
Expected percentage of travel: 0
